Caught in loop SecurePass making me login to Bitdefender to use SecurePass

LAWIJ · 2025-05-24T17:02:21+00:00

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Too often I need to re-login to Bitdefender, so not use my masterpassword which would be fine, but login to my Bitdefender account. Which I cannot easily because I don't know that password by heart. Normally I fix that by looking it up at another device, which already highly annoying, but just now both were requesting this bitdefender login before being able to use securepass. This means I need to write down this password somewhere, which defeats the purpose of a password manager.
So if I once sign in with my Bitdefender account, never request that off me again please.

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dbadulici

Hello @LAWIJ

We understand the frustration - this was meant to be a security feature, but we can see how it can become cumbersome fast. While it took us a while to address this, we are currently working on redesigning the login flow, so that our customers can reach their vault with more ease, while still maintaining high security standards. This new streamlined login should become available soon on all our platforms.

Thank you!

LAWIJ

Just now it happened again, locked out of both devices. Update can't come soon enough.

Flexx

https://community.bitdefender.com/en/discussion/comment/353951#Comment_353951

As far as I know, any changes or feature requests for a Bitdefender product go through rigorous testing and require approval from higher management. Once approved, Bitdefender developers work on them and eventually release the updates to the public. Additionally, updates are rolled out in batches. This means that if users in a particular batch encounter any issues, they can report them to Bitdefender developers, who can then address the problems. This process helps ensure that not every user experiences issues with the latest update of any Bitdefender product.

Since the query has been answered by @dbadulici, this post is now closed to further comments.

@Alexandru_BD

Regards