SafePay posp up automatically even when not wanted

Hello all,

some time ago I added my bank (Fio) to the SafePay domains (there are a couple of records - for the main domain, for the internetbanking, etc. Except this there are records for Paypal. Nothing else. However, often when I open my browser and start typing any URL starting with "F", it immediately triggers Safepay and it opens Fio homepage. Any clue what might be wrong? Haven't found any related settings for that.

to add: Windows 10, Chrome (136.0.7103…..)

Many thanks, Jan

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TaxiMagicien42

Hello @Jakc

I invite you to consult the Bitdefender support article below, which explains how to disable SafePay

https://www.bitdefender.com/consumer/support/answer/1803/

Regards,

Jakc

Hello,

thanks for your response - yes, I can probably set it up to not open up automatically, however, if it pops up only for the correct sites which are on the list, it woudl be good. Tried to invoke it now several times in order to be able to provide more details, but probably it knows I am after it and now it doesn't happen 😀 If it happens again, will try to bring some more details.

In any case -thank you& have a good day 👍️

Cheers, Jan

TaxiMagicien42

@Jakc Thank you for your feedback.
Be aware that if your problem persists, you can contact Bitdefender support from the page below:

https://www.bitdefender.com/consumer/support/

Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.

If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.

Please keep us informed.

Regards,