GravityZone Enterprise Virtual Appliance Password Recovery

redhot

I am reaching out for guidance regarding an issue I am facing. I have lost the password for the GravityZone Enterprise Virtual Appliance on my VMware ESXi within the Bitdefender GravityZone On-Prem solution. I tried following the recovery mode instructions provided on the Bitdefender website, but I was unable to access the GNU GRUB (recovery mode) operating system.

I suspect that the logs of the GravityZone Enterprise Virtual Appliance may be taking up excessive space on the virtual machine. If recovery mode is not accessible, can I discard the current GravityZone Enterprise Virtual Appliance and set up a new one using the same IP address and license? Additionally, will the existing Bitdefender Security Agents recognize the new GravityZone Enterprise Virtual Appliance? Will all previous policies remain intact?

Andrei_S Enterprise

Hello @redhot ,

In order to be able to press the "E" key for booting you will need to update the boot time from your hypervisor. I saw that this was already provided on the case that you opened with support so please follow up with them on this.

Regarding the new installation of the GravityZone Enterprise Virtual Appliance since it's a new installation you will lose everything (all policies and settings that you made). It's always recommended to keep a backup as up to date as possible so you can restore the backup in case of issues rather than installing everything from scratch.

Kind Regards,

Andrei

Enterprise Support