Bitdefender ask me to reactivate my protection with extra charge after 1 week of purchase

Angela9898it · 2025-07-04T04:52:32+00:00

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My issue is, my hubby purchased Bitdefender Premium Security on June 21 and after a week there was a pop up says my Subscription ended and was told to reactive it with another purchase. I don't even know am I really being protected from malware now. This is really stressful trying to contact the Bitdefender. I made a request for a refund and only received an email with a open ticket number. My 30 days of refund is counting and I don't know what to do, this will be the first and my last time buying their products

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Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD, who works for Bitdefender, can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hi,

This notification was most likely triggered in error. Why? I can't know for sure, but I heard about another case.
I've noticed that you already have an open ticket with Bitdefender Support. You have nothing to worry about, based on my findings your protection is active until June 2026. The Support teams should be able to correct this notification. For future reference, here's how you can find out if your devices are protected:

https://www.bitdefender.com/consumer/support/answer/29603/

I hope this helps.

Regards