It's 2025 and BT still can't deal properly with email archives (PST)

formerbtuser

System scan and results show 1 email …ONE EMAIL…with a trojan.

The prompt is for "take action" or "don't take action". You would assume 2025..hey BT must be capable of handling massive email archives right? WRONG!

The take action blows away the PST completely.

This issue dates back to 2010 as far as I can see.

I contact support. What do they say? "Oh I don't know..let me collect some data and we will take a look". No FAQ on recovery. Nothing has been fixed….like how about maybe "Hey this is a big PST…maybe you should handle this manually".

Congratulations BT - another perpetual user lost!

Alexandru_BD

Hello,

Yes, there is a risk you could lose the entire .pst file here. .pst is a massive database file that contains all your emails and their attachments. Bitdefender has to extract that infected email and attachment and put the database file back together without damaging it. This action is not technically possible and most security solutions abort any attempt as it may irreparably corrupt the .pst file.

If the .pst file were simply deleted the result would be the loss of all emails going back years and years. Under normal circumstances, Bitdefender would simply move an infected file that cannot be disinfected to quarantine. But that would quarantine the entire email archive which is not ideal and the end result is the same – all emails would be missing.

Also, if the email application is open, the scan cannot take any action because the email database is in use.

For all these reasons, the solution is not that simple. As burdensome as it may be to manually search the email subject and delete the infected email/attachment one by one, it is preferable to the prospect of losing all your emails.

Regards