I have been using Blue Iris Software for several of my local ip cams. Yet, after installing Bitdefender I am unable to view my cameras remotely. Any step-by-step advice on how to configure is greatly appreciated…
Internet Status:
Kindly check if the steps stated below help:
1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/28557/
2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/
3) Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/
4) Set exclusion in Bitdefender Firewall: https://www.bitdefender.com/consumer/support/answer/13425/
5) Re-enable real-time protection in Bitdefender.
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Regards
Hello,
One more thing to add here, in the Firewall tab, click on Settings, then for the network you're currently connected to, uncheck the 'Stealth Mode' button to disable it. This setting establishes whether your device can be visible to other devices on the same network, for example other computers, printers, cameras, etc. If 'Stealth Mode' is enabled, most likely the cameras will no longer communicate with your device, therefore you can no longer see them.
