So, Bitdefender is telling me the verizon.com website my cell provider is a malicious website so I cannot sign on to it on edge or chrome. Am I missing a setting or is this a thing?
Hello. I promoted you to Level 2. You can now post screenshot(s) of the issue, so we can better understand it. Regards.
Hello,
Can you tell us which security module returns the detection/blocks the website? You can find this in the notifications tab. Also, are you using a VPN connection when this happens, or it's just the antivirus that's blocking the page?
Depending on the case, there are ways to fix this. If this is indeed an incorrect detection (false positive), it can be addressed by the Labs team, and there's also the option to add the respective website as an exception in the meantime (although this may or may not work depending on what Bitdefender detects there).
Regards
I have the VPN on my PC turned off at the moment. Sometimes it just sits there and does this in edge and chrome:
Sometimes it says it is malware.
Hello again.
My specs:
Asus X551CA
OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
OS Build 19045.6159
Experience Windows Feature Experience Pack 1000.19062.1000.0
BD Total Security 27.0.53.265
Google Chrome 138.0.7204.169 x64 - BD SecurePass 1.2.1 - uBlock Origin Lite 2025.725.1450
Microsoft Edge 138.0.3351.109 x64 - BD SecurePass 1.2.1 - uBlock Origin Lite 2025.728.1406
Mozilla Firefox 141.0 x64 - BD SecurePass 1.1.22 - uBlock Origin 1.65.0
I did a test and here are the results:
As you can see from the screenshots, the website works just fine on all 3 (three) browsers.
So, if you have Online Threat Prevention enabled, follow the steps from this article:
https://www.bitdefender.com/consumer/support/answer/1519/
If you have Bitdefender Anti-Tracker installed and enabled, follow the steps from this article:
https://www.bitdefender.com/consumer/support/answer/28500/
If you have Bitdefender VPN installed and enabled, follow the steps from this article:
https://www.bitdefender.com/consumer/support/answer/13353/
Regards.
Works for me as well, using Chrome with Bitdefender Anti-tracker extension enabled and VPN ON.
