Cannot install Bitdefender on Windows 2012 R2 Server

Hi:

We have few licenses of Bitdefender are balance with us. Considering this, we are trying to install Bitdefender on the Windows 2012 R2 Server. We are getting an error saying "This bitdefender products cannot be installed on your device. Click OK to view details about the compatibility requirements."

If we click on OK then it leads us to the bitdefender website without any details. Can anyone guide me as to how resolve this issue?

Find more posts tagged with

Accepted answers

All comments

Andrei_S Enterprise

Hello @csjoshi ,

Usually this error message is received when you are trying to install an older Bitdefender Endpoint Security Tools kit. Can you download the latest version from the GravityZone console and try again?

If the issue still persists you can open a case with Enterprise Support so they can investigate more thoroughly.

Kind Regards,

Andrei

csjoshi

Hello @Andrei_S Enterprise

Thank you very much for your quick and positive response. I ado the needful