I am unable to use Microsoft Edge as I cannot access the internet and I discovered that it is being blocked by Bitdefender. I am not very computer savvy and would appreciate in easy to understand directions how to do this please. Thanks.
Hi,
Does it work with the Firewall OFF? You can disable the Firewall module from the Bitdefender UI to check. If the internet connection resumes afterwards, do the following:
Re-activate Firewall. Then go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name. Next step, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently connected to, uncheck the 'stealth mode' button to disable it. If this doesn't do the trick, go to Firewall again, and choose Rules tab. Reset Rules. Restart Windows and check if the issue is resolved.
If it doesn't work with the firewall OFF either, check for other security solutions installed on the device, firewall programs or VPN/ proxy and uninstall them, if any. Restart Windows and check if the issue is resolved.
I hope this helps, let us know if these instructions helped.
Regards
Thanks. I have tried some of the things you have suggested, like turning off the Firewall. Also have added a rule to allow, but so far nothing is working for me. Am now having issues with another website, a word processor which I use and that is being blocked.
Ok but how did you reach the conclusion that the antivirus is the culprit then? Also, are you using a VPN by any chance?
Thanks for your email but all your suggestions sound too complicated for me and I think I will have to find a computer technician to sort it out for me. I do appreciate your time.
I understand. But these are settings which you can easily apply from the Bitdefender user interface, there's really no need for a computer technician, unless there are other more complicated issues on the machine.
I was able to get into settings and added the rule to allow internet access. At first, it did not work, even though I restarted the computer, which is a desktop all in one computer. To-day it is working. I honestly do not understand this technology at all!
Now I have a problem as I am unable to find the scanner unit, which is part of my Epson printer and, although I downloaded the scanner, no icon has appeared, so I do not know how to find it. The printer which is an Epson XP-2200 does not have a window, only icons. Not sure if this is something you can help me with or, perhaps you can direct me to where I can find an answer, I have googled it.
Thank you for your patience and time.
Ok, we're getting somewhere. 😁
Can you tell me if 'Stealth Mode' is disabled currently? This establishes whether your PC/laptop can be detected by other devices and you will find it in the Firewall tab. Click the “Edit stealth settings” to choose when your device should or should not be visible to other computers. The scanner unit / printer may not "see" the PC if Stealth Mode is enabled. Refer to this article for more information:
https://www.bitdefender.com/consumer/support/answer/13428/
Let me know how it goes, I hope this helps.
The video was helpful but did not sort out the problem. For some reason the scanner details are being blocked, even when I turned off the Firewall. A message came up with a long reference number which said it took too long to respond and also said try the web for the reference number. I downloaded this app (scanner) which works through my printer from the Epson help site, so cannot understand why it will not open.
I understand. Well, at this point there are really two ways to figure this out. First, in order to establish if the antivirus is indeed the culprit, you will need to check each module to find out which one is blocking the respective application. This means that you can temporarily disable each security module one by one, and check after each deactivation if the app can be accessed. You will find the full procedure here:
https://www.bitdefender.com/consumer/support/answer/28557/
If it turns out that the issue is caused by one of these modules — on access scanning or Advanced Threat Defense, you can add exclusions for the antivirus by following these steps:
https://www.bitdefender.com/consumer/support/answer/13427/
As for the ATD module, have a look on how to add an exception here:
https://www.bitdefender.com/consumer/support/answer/2393/
If nothing helps, or if adding exceptions doesn't make a difference, then the second route would be to contact both Bitdefender Support and Epson Support to get to the bottom of this. To get in touch with the technical representatives from Bitdefender, you can use this link:
https://www.bitdefender.com/consumer/support/help/
State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
As for Epson, I'm not quite sure how to get hold of them, so I won't be sharing any contact details from the web, as I don't wish to point you in the wrong direction..
In any case, kindly follow up with us, so we can close the loop here as well. I'm also curious as to what was the cause.
I hope this helps.
Thank you so much for all those useful tips which I am keeping on file.
All my problems are now in order as I was able to locate an IT guy who very quickly sorted everything.
Thank you again for your advice.
Glad to hear that and thank you for joining us here! 👍️
