Bitdefender Safepay

I have been using Bitdefender Security for many years, particularly Safepay for internet banking.

However, I am currently unable to access my bank account through Safepay. When attempting to do so, I receive the message "Something went wrong" accompanied by the error code "1007." Notably, I can still access other financial institutions through Safepay without any issues.

I have already uninstalled and reinstalled Bitdefender Total Security, but the problem persists.

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Flexx

https://community.bitdefender.com/en/discussion/104864/safepay

I have promoted you to Level 2 so that you can share the screenshot of the error with us here.

Additionally, @camarie can look into this for you .

Regards

camarie

Can you send me a PM with the URL you are using? I have an ongoing issue for several Canadian banks (I fixed it) and it might have the same cause.

Brian K

Hi Camarie

The URL I am using is : www.lloydsbank.com

Kind Regards

Gjoksi

Hello.

My specs:

Asus X551CA

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.6216

Experience Windows Feature Experience Pack 1000.19062.1000.0

BD Total Security 27.0.53.265

Bitdefender Safepay 30.0.27.97

Chromium Embedded Framework (CEF) 137.6.78.1

Bitdefender Anti-Tracker and Bitdefender VPN are NOT installed.

I did a test and here are the results:

As you can see from the screenshots, i can access the website without any issues.

Regards.

Brian K

Hello

I can access the website but after entering my user ID and password I am told there is an Error 1007

Kind Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/356433#Comment_356433

Can you share a screenshot of that error here?

Regards

Brian K

Hi @Flexx @camarie

Screenshot attached:

Kind Regards.

Ginette C.

Hello,

I have the exact same problem since a week or two. I've sent two messages to the support team and got only one answer asking me to do minor changes. I finally uninstalled and reinstalled Bitdefender Total Security, but the problem persists. Any solution to your problem?

Flexx

https://community.bitdefender.com/en/discussion/comment/356445#Comment_356445

https://community.bitdefender.com/en/discussion/comment/356472#Comment_356472

The Bitdefender staff are unavailable on the Bitdefender Community Forum during weekends. @camarie will review this post and provide further insights, most likely by Monday.

Regards

Brian K

Hi Ginette

I too have contacted Bitdefender Support but have not yet received a reply. I have also uninstalled and reinstalled Bitdefender Total Security but the problem is still there.

Kind Regards

camarie

Lloyds' Bank: I have a fix tested partially (since I do not have an account, I tried with a demo account) and with the fix the error message becomes normal (incorrect user/password instead of error 1007). We will release this in the next period (I cannot point to an exact date, but from my estimation it will be end of August - beginning of September).

Brian K

I have been in contact with Bitdefender Support over this problem and have received a message from them today saying that there will be a fix for the problem in the early part of September, or earlier if possible.

Kind Regards

Brian K

Grumpa1950

I also have exactly the same problem.

Ginette C.

Hello,

I still don't have access to my bank account through SafePay. Any idea when the problem should be fixed? It has been almost a month now. Thanks!

camarie

I know, and I apologize for this inconvenient. The update is underway, we ran into some internal troubles and we are waiting for the ok in any moment.