Help understanding "This device is not protected"

Flippo

I recently purchased a Bit Defender plan that includes using the product on 3 devices, and I got the message, "This device is not protected." It gives a MAC address. How can I tell which of my devices the MAC address refers to?

I made an assumption the it refers to a laptop that is located nearby the PC that I'm using. Task Manager on the laptop shows "Antimalware Core Service" and "Antimalware Service Executable". Are those Bit Defender tasks?

Thanks for you help,
Flippo

Flexx

https://community.bitdefender.com/en/discussion/104920/help-understanding-this-device-is-not-protected

To check the MAC address on each of your devices and compare it with the one shown in your Bitdefender Central account, you can refer to the link below for instructions on how to find the MAC address on various operating systems:

https://kb.netgear.com/1005/How-do-I-find-my-device-s-MAC-address

You can also remove all your devices from your Bitdefender Central account. This will log you out of Bitdefender on every device where the product is installed. After that, simply sign back into Bitdefender on those devices, and they will automatically synchronize with your Bitdefender Central account. This should resolve the “This device is not protected” issue.

Kindly refer to the link below for instructions on how to remove devices from Bitdefender Central:

https://www.bitdefender.com/consumer/support/answer/2795/

Regards