How to resolve a explicit network path issue endpoint to cloud server due to bad google hardware?

ahartesveldt

8 month open issue BitDefender support has not be able to assist with yet.

Explicit subnet endpoints stopped communicating with BitDefender cloud server due to network communication failing at the first Google routers in the network path before hitting the BitDefender servers.

ISP (AT&T) confirming network traffic from our local router, through all AT&T network hops and then fails after last AT&T IP and on first Google IP of the network route.

Despite BitDefender servers being on a Google network:
cloud-ecs.gravityzone.bitdefender.com (35.212.7.177)
Problem Router:
191.58.212.35.bc.googleusercontent.com (35.212.58.191)

Google IP range: 35.212.#.#

AT&T has not been able to help me with google. BitDefender support, despite being a customer of the Google network has not been able to help me with google.

And I have found no resource out there for contacting google about this issue. This subnet has been without Network Protection this entire duration.

Andrei_S Enterprise

Hello @ahartesveldt ,

I was able to identify your support case and review it so I will share here the current status.
The case was opened at the end of April on 29th and was closed due to no response on June 3rd. The last update from your side was that you are still evaluating any missed problems that you might have in your network and you will get back to us.

The last feedback from my colleagues was to doublecheck the port forwarding and firewall configuration as our cloud services are globally available and the issue most likely is linked to how your network is configured. Another aspect was that you are using alternative security solutions( Avast Antivirus and Avast Firewall) which might be in conflict with our own and you should remove it and test again.

Since you are still facing the issue I will reach out to one of my colleagues to create an new case an continue the investigation in this case.

Kind Regards,

Andrei