Subscription question?

BlackHawk99

Hi! I currently have a subscription for 10 devices of Bitdefender Total Security. I recently purchased a subscription for 15 devices of Bitdefender Family Pack for 2 years. Do I have to uninstall Total Security and install the Family Pack or can I use the Family Pack code on my current Total Security install? Please let me know all you can. Thank you!

Alexandru_BD

Hello,

Since the two subscriptions are not identical, it won't be possible to extend the validity of Total Security using the activation code for Family Pack. During activation, you will only be given the option to add the new subscription in parallel with the existing one. This means that the two subscriptions will overlap until Total Security expires.
You can redeem the activation code for Family Pack and then reallocate your devices to it by following the steps from this article:

https://www.bitdefender.com/consumer/support/answer/34264/

It's not necessary to uninstall and reinstall Bitdefender on the devices that are already protected, once you transfer them from the Total Security subscription to the Family Pack, the change will be reflected on each device. Keep in mind that Total Security will still be displayed in the UI because this is the core antivirus for Family Pack as well, but the expiration date will be of course adjusted to the new one and you will benefit from its complete set of features.

Once you reallocate all your devices, the previous Total Security subscription will run empty until its expiration date.
Should you wish, you can also remove it prior to that, by contacting the Support teams (so that you don't have two subscriptions running at the same time for a while). Also check if the automatic renewal feature is disabled for the Total Security subscription so that it doesn't renew itself, since you have already renewed manually.

Let me know if you have any questions.

Regards