vpn service not available

dondeelee

I get this message every time I sign in, started a couple of weeks ago but now is constant.

Alexandru_BD

Hello,

I think the first thing you could try is a fresh reinstall of the VPN app. Then, if the error persists, check if it happens with multiple servers, then switch protocols as well, change network if possible, and maybe even change your DNS server. And this goes without saying, make sure your device is connected to the Internet with a fast and stable connection. Also, make sure your firewall app or router firewall isn’t blocking the VPN. If you’re not sure, consult your router’s manual, contact the manufacturer, or reach out to your Internet provider for help. Usually, if you’re getting this type of error, just turning your computer off and then back on again can fix the problem, hence the recommendation to restart the device. This works when the operating system or other services don’t start up properly. However, if you restart Windows and are still experiencing VPN errors, more advanced troubleshooting steps may be required.
If nothing helps, you can always get in touch with Bitdefender Support and they will assist you further. You can use this link to contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Should you require their assistance, make sure to have the following information available when contacting them:

1. The OS on which the VPN is running (in this case I assume it's Windows)
2. The affected Bitdefender account (your email address associated with Central)
3. Whether the problem occurs on a specific location or all locations
4. IP of the affected server(s)
5. Whether the problem occurs only on mobile data or only on Wi-Fi or present on both. Preferably try multiple networks.
6. App version.

Thanks!