Unable to Edit Financial accounts

I keep receiving an "you are unauthorized "message in the Financial section of Identity Theft Protection section of Central. I had someone hack a credit card and a new one already provided by my financial institution. All I want to do in delete the old card and replace it with the new one. The Bitdefender support, which has always been great for Total Security, is virtually nonexistent for identity theft.

Find more posts tagged with

Comments

Flexx

https://community.bitdefender.com/en/discussion/105021/unable-to-edit-financial-accounts

Bitdefender Identity Theft Protection service is powered by IdentityForce, a brand under Sontiq, which is itself a subsidiary of TransUnion. This collaboration allows Bitdefender to offer comprehensive identity monitoring and recovery services to its users.

Kindly review the links provided below.

https://www.bitdefender.com/en-us/news/bitdefender-launches-identity-theft-protection-service-for-us-consumers

https://www.bitdefender.com/en-kr/site/view/legal-privacy-policy-for-home-users-solutions

I also had an issue with Bitdefender Identity Theft Protection in the past. When Bitdefender support is unable to resolve user queries related to this service, they often direct users to contact IdentityForce directly by emailing bitdefender@identityforce.com. This email address is specifically designated for handling inquiries related exclusively to Bitdefender Identity Theft Protection.

Regards

lew39

Thank you very much for your quick response. I have already sent an email to both the identity force address as well as corporate, with little luck. I have tried direct calls to Transunion, but was directed back to Bitdefender support. The Customer Care processes for this product have not been well thought out!! At this point I am thinking of returning to Total Security and obtaining the TransUnion product directly.

Flexx

https://community.bitdefender.com/en/discussion/comment/357071#Comment_357071

Kindly note that since you're accessing the Identity Theft Protection service through Bitdefender, contacting the corporate support teams at IdentityForce or TransUnion directly typically won’t result in assistance—they will redirect you back to Bitdefender, as you're not using their product as a direct customer.

Bitdefender has a dedicated email address for this service: bitdefender@identityforce.com. This ensures your request is routed to the appropriate team at IdentityForce that handles Bitdefender-related accounts.

In some cases, IdentityForce may still direct you back to Bitdefender support. If that happens, it’s important to forward any previous responses you've received from Bitdefender support as proof, so they can appropriately escalate your case internally.

Going forward, it is recommend to contact Bitdefender support via email at bitsy@bitdefender.com, while also keeping bitdefender@identityforce.com in CC. Regardless of which team responds, keep both addresses copied on all correspondence. This helps maintain context and ensures that your query is routed correctly—even if only one team handles it moving forward.

Regards