Bitdefender passwoord manager renew subscription

Johan De Reyck

Anyone have an idea how I can solve this, I have had a new email address for 2 years. The registration of Bitdefender Password Manager is still on my old email address which I can no longer access. That email address has been deleted by my previous provider (scarlet). Now my Bitdefender Password Manager will be renewed on 21-9-2025 and a verification email will first be sent to my old email address so that I can accept it for payment. By the way, I have changed everything about 2 years to the new email address, but I should do the verification via the old email address because the subscription clearly states that the old email address is requested when renewing.

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD, who works for Bitdefender, can take a look here and help you with the issue. You can PM him.
Regards.