Hello! I don't get an identification code when selecting the subscription/details menu item. What could be the problem?
Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Also, @Alexandru_BD, who works for Bitdefender, can take a look here and help you with the issue. You can PM him. Regards.
Hello,
I'm afraid I don't really understand what is requested here.. What exactly is "identification code" and what "subscription/details menu item" are you referring to?
In short, what are you trying to do @viktorov? 🙂
Hello! In the Bitdefender central, the subscription menu has two submenus: subscriptions and my payments. When I click on my payments, the central sends a code to my email address to verify my authorization, which I have to enter on the interface, after which it would allow me to continue viewing it. But no code is sent.
I understand.
What are you trying to do, exactly? If you wish to track your orders or manage your subscription preferences, in the event you purchased the Bitdefender product from the official website, you can also do this by accessing your 2Checkout account here.
I think the code may not arrive for many reasons. A typo in the email address can cause the code to be sent elsewhere, or the email may have landed in the spam/junk folder instead of the inbox. Or even network congestion or slow relays between mail servers may also delay the email. Also, some services block certain domains. Furthermore, if you requested too many verification codes in a short period, the system may temporarily stop sending to prevent abuse. And there are other possible reasons, so I think the best approach here is to contact Bitdefender Support, if the issue persists and you are unable to access your 2Checkout account either.
Should you require their assistance, you can use the link below to get in touch:
https://www.bitdefender.com/consumer/support/help/
Regards
