How do I determine if my two subscriptions are duplicates? I have two and don't know why since they both go back to 2021. There is no customer service number or email for me to inquire. How does one get info on such a matter?
Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Also, @Alexandru_BD, who works for Bitdefender, can take a look here and help you with the issue. You can PM him. Regards.
Hello,
The Support teams should advise on the status of your subscriptions. The Central account can indeed accommodate multiple subscriptions, so if you previously used one product and changed the subscription later on, while the existing one was still valid, since the products are not identical, the activation can only be made in parallel. In this scenario they will overlap until one of them expires. But to find out exactly what happened there and why you have two subscriptions, it's best to get in touch with Bitdefender Support using the link shared by Gjoksi above.
If you wish, you can also follow up here afterwards, so we can close the loop on the thread as well.
Thanks
