Safepay

Ginette C.

Hello,

I was glad that Safepay was finally available after a month of non-operation but unfortunately the application still has problems : it does not open automatically - as it should do when it's specified - when I open a website in Google, DuckDuckGo or Ecosia. Any ideas?

Thanks.

Alexandru_BD

Hello,

SafePay was operational as far as I know, however, a few banking websites could not be accessed for a period of time. A fix for this behavior was deployed in a previous product update last month, and it should resolve most of the compatibility issues encountered by users lately.

My guess is that the behavior you are encountering is unrelated to the above. Safepay will prompt to open or will automatically open only banking websites, as this is a browser designed for online banking activities. However, it can also be set up so that it launches automatically when you visit certain websites. Are you trying to access banking websites?

First, make sure that Encrypted Web Scan option is turned ON. To find it, bring up Bitdefender and go to Protection, then click on the Settings button in the Online Threat Prevention module, then check if the Encrypted Web Scan slider is set to ON (blue).

If EWS was already enabled, open Safepay and access the website you want to be opened automatically or to be prompted for when accessed. Click the star icon at the end of the address bar. Check the box 'Automatically open in Safepay' then click 'Create'. This way the respective pages should open in SafePay when accessed. If this doesn't happen for some reason, reinstall Bitdefender and repeat the process.

Let us know how it goes.

Regards