Since a simple logout and login did not work, try resetting your Bitdefender Central account password and then logging in again to your Bitdefender product. Follow the steps below to change your Bitdefender Central account password.
https://www.bitdefender.com/consumer/support/answer/2797/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
Okay, thanks for the suggestion. The problem persists, and I've already contacted Bitdefender support, but so far, even their suggested solutions haven't helped. Best regards.
It is unusual that the usual method of logging out and back into your Bitdefender Central account has not resolved the issue this time, as that approach generally resolves similar problems. Kindly note that the Bitdefender Community Forum can only provide basic troubleshooting steps, while advanced troubleshooting can only be performed by Bitdefender Support.
If Bitdefender Support is unable to resolve the issue through standard procedures, it is unlikely that members of the Bitdefender Community Forum will be able to provide an alternative solution. However, there is one last-resort option you might consider. This method is occasionally employed internally by Bitdefender Support in exceptional cases, though Bitdefender Support generally does not recommend it unless explicitly requested by the user.
Kindly request Bitdefender Support that you will create a new Bitdefender Central account using an email address that has never been associated with any previous Bitdefender Central account, and ask them to transfer your existing Bitdefender subscription from your current Bitdefender Central account to the new Bitdefender Central account.
Note that this process may also have some issues. For example, all devices currently linked to your existing Bitdefender Central account may be removed once the Bitdefender subscription transfer is completed. I am sharing this based on personal experience, as this method proved effective in a somewhat similar Bitdefender Central account issue.
While there is no guarantee that Bitdefender Support will agree to perform this transfer in your particular case, it currently appears to be the most viable solution.
Hi,
You tried the "Switch Account" option as well, yes? To re-enter your Central account credentials.
Hi, after installing and reinstalling the program several times, everything now seems to work properly without any further intervention. Thank you for cooperation. Best Regards
I'm glad to hear this and thanks for following up here. I'll close the thread then.
