Hi @Franco967 đź‘‹
That message usually appears when there’s a short sync issue between your device and the Bitdefender Central servers.
You can try the following quick steps — they often fix it instantly:
If none of these work, it’s likely a temporary glitch on the server side — try again after a few minutes.
The subscription status normally re-syncs automatically once the connection stabilizes.
— AlFifi_Defender 🇸🇦
“Together we shield smarter” 💪
Thanks for your contribution. I've tried the solutions you provided, but unfortunately the problem has persisted for 24 hours now.
Thanks for the update — that’s helpful to know.
Since the issue has persisted for over 24 hours, it might be a temporary server-side sync delay or something stuck in the local cache.
You could also try clearing the VPN app’s cache/data (if on Windows, restart the Bitdefender Agent service) and then sign in again.
If it still doesn’t sync, I’d suggest contacting Bitdefender Support directly — they can refresh your VPN license status manually from their side.
Since a simple logout and login did not work, try resetting your Bitdefender Central account password and then logging in again to your Bitdefender product. Follow the steps below to change your Bitdefender Central account password.
https://www.bitdefender.com/consumer/support/answer/2797/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
