I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
Hello. ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s). So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail: https://www.bitdefender.com/consumer/support/help/ Chat is the fastest way to get in touch with Bitdefender Consumer Support. Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7. NOTE: Bitdefender telephone support is not toll-free! Regards.
Hi,
Gjoksi is right, this cannot be corrected by you in the Central account. I'll share a bit of context here, for future reference. If the new subscription is not identical with the one already running in the Central account (the one that's due to expire soon) and you wish to extend the validity of that one, during the activation process you'll only be given the option to activate the new subscription in parallel. This happens whenever there's a difference between the number of slots or the suite itself, when the components of each one don't match. So for example, a Total Security license/subscription that is about to expire cannot be extended using an activation code for a Premium Security license/subscription, because the later includes additional components. Here's how you can extend a subscription that is still valid, so early manual renewal without loosing any validity (in this scenario the validity will merge):
https://www.bitdefender.com/consumer/support/answer/106172/
And some general information regarding Bitdefender subscription activation:
https://www.bitdefender.com/consumer/support/answer/1715/
This is just something to keep in mind in the future when renewing early.
Regards
