Why is Bitdefender Central telling me my PC is not protected when it is?

I keep getting a message to say my PC is not protected. I try to update the protection, but it stalls. I then run an analysis and my PC tells me that Bitdefender is working. Any ideas?

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Accepted answers

Petersl

https://community.bitdefender.com/en/discussion/105515/why-is-bitdefender-central-telling-me-my-pc-is-not-protected-when-it-is

Hi @Bemapet

Your device must not be correctly synced with bitdefender central, remove your device in central then go to the bitdefender app installed on your device and click on "my account" in the right top corner of the app, then click on change account and log back in.

All comments

Petersl

https://community.bitdefender.com/en/discussion/105515/why-is-bitdefender-central-telling-me-my-pc-is-not-protected-when-it-is

Hi @Bemapet

Alexandru_BD

Hi,

What does the Bitdefender UI show? Is the shield green?

Bemapet

No.It is showing a red triangle. However, I have recently subscribed to Netgear Armor as part of my new Nighthawk Router set up. Could that be causing a conflict?

Gjoksi

Hello.

I promoted you to Level 2.

You can now post screenshot(s) of the issue, so we can better understand it.

Regards.

dvsls

Please provide screenshots of both Windows Security Center and the Bitdefender main interface. What product version is shown under About?