Hello,
I submitted a support ticket and received a ticket number but I am cannot find a place where I can check the status of my ticket. I checked the Central portal but no luck.
Thanks.
Hello.
You can provide the ticket number here, it is safe to do it.
@Alexandru_BD, who works for Bitdefender, will check your ticket's status.
Regards.
Hi,
To clarify, the Support tickets do not have a tracking function by default, however any progress can be viewed directly in your inbox, so whenever the Support representatives reply to you, you'll find their responses there. Allow between 24-48hrs for a response and make sure to check the spam/junk folders as well, because in rare cases their replies may accidentally end up there.
Thank you for the reply.
It has been a couple of days and I have also checked my spam/junk folder but there was no response that I have missed.
The ticket number is 1010660895. I would like to cancel my subscription but seems like they have already renewed my subscription and processed my payment, even though the subscription does not end till Nov 22, 2025.
I don't understand why they would process the payment till that date.
If you can, please look into it.
Hello again. You can stop the auto-renewal for the Bitdefender subscription, by following these steps: https://www.bitdefender.com/consumer/support/answer/29081/ Finally, to get a refund, just follow the steps from this article: https://www.bitdefender.com/consumer/support/answer/7217/ You may obtain a refund within 30 days of your initial purchase or of the automatic renewal date. Regards.
I forwarded your case to one of my colleagues from the Support teams and they'll get back to you as soon as possible. We're sorry for the delay.
Thanks
Thank you.
I did follow the same instruction to turn off auto-renewal and to get a refund.
