Why can't I log into the password manager using Chrome anymore?

Hello,

I have had the password manager for at least a year now, and it works fine on my phone and iPad.

My Windows PC computer recently updated, and I keep trying to log into the password manager from Chrome, but it spins. I tried deleting my cache and cookies, I reinstalled the extension, and I rebooted my computer. Finally one time it showed:

Error 504There's no active subscription for Bitdefender Password Manager. Go to Bitdefender Central to activate one and enjoy the freedom of not having to manage passwords yourself.

This is patently not true as I have an active subscription. How can I fix this problem? Is there any other way to get to my passwords on my laptop?

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EddieA

Yes, Same here.. has been working fine until this afternoon. I am seeing this issue on my other devices as well.

David_Cleminson

Having the same issue here.

EddieA

I tried the AI Chat support and was not able to resolve, my understanding is that it has been escalated to specialist for further investigation.

dverted

Same here. Windows 11 update last night and now Password Manager popup window just keeps spinning endlessly. Suggestion was to uninstall and reinstall but can't find Password Manager extension for Chrome anywhere now. Only SecurePass available. How do I get the Password Manager extension back. I don't like the SecurePass program. PS - also now happening with my Android phone. So has Password Manager been switched off. No notice!! Help Bitdefender!!

Ahnold

I now can't get logged in via Edge

civilian888

Same thing here, this is insane, i would need to export my password if we have to use Securepass, i initially tried password secure before and it has so many issues and i rather using password manager.

major65

Same problem here, i opened a ticket with bitdefender support, i think it is a general problem

Laszlo1985

Same thing happened with me.

dbadulici

Hello!

We would not shut down Password Manager without notifying our customers and giving them time to move their data. We are aware of the issues with logging in to Password Manager and we are working on addressing the issue.

dverted

Thank you for letting us know. Can you please expedite the issue as I can't access some business sites unless I go through the 'forgot password' process with each site which is frustrating. Also, can you provide a link to download the PM program as I deleted the extension from my browser and now can't reload it because it's not available anymore in the online arena.

Camvar

Dear BD Staff! Thank you for the information. Now I'm stuck to carry on with some of my task, but I hope the issue will be still solve today. I have the same problems. First, cannot log in as it has just try to connect without any success. Second, it has loaded but wanted to create a new master password. I've not done this step obviously.. I've reinstalled the Browser Extension for Chrome and after that it give me the opportunity to try to log in and than I've got the same message as OP that I do not have active subscription.

major65

Shame for this kind of policy, for such a trusted service like password manager with a lot of serious data. Started as free with wallet, moved to a paid with manager and now forcing to move to secure pass without assuring a smooth transition. They shut down the servers and now we have to start from the scratch. For me personally, Bitdefender, at least for these kind of services is a No Go any more.

Camvar

My problem is that there is no real website based solution if this kind of thing happens. I need my passwords and I can only download a backup from this extension. I do not mind if I have to paid for these kind of service but it would be good that I can access my information in a website too. They are working on it, lets hope they can find the solution as soon as possible. But I think you are absolutely right about the secure pass topic. I'll move forward after I can download a latest backup of my passwords and I'll see if I can live with Secure pass if it means that it can have the same problem as BD Password today. To be honest, I'm using BD products for several years now and I cannot remember any big outage regarding the Password extension in the past few years. Lets hope they find the solution.

JoeF

This topic has been flagged as answered but when will the password Manager work again?

The browser extension reports that I have no active subscription, but Central clearly shows it is valid.

I expect my subscription to be extended by the down time or better still refunded since SecurePass by all accounts is not rated as highly as Password Manager or even FREE password managers.

Now I am forced to use the "forgot my password" option to access my accounts.

pjpumpkin33

Same situation here. Routine update then, spiny, spiny time trying to log in. Then also like someone else the error code 504. With the same message "there's no active subscription for Bitdefender Password Manager. Go to Bitdefender Central to activate one and enjoy the freedom of not having to manage passwords yourself."

camille44

I have the same problem.
I can't log in, even though it was working yesterday.
This kind of service is a disgrace.

Great advertising on social media.

And SecurePass can't even retrieve all the passwords from Password Manager. Of course, on a Saturday when there's no support available.
We're going to see some real professionals.

RosieButtons

Same problem here…Tried across different browsers and same error.

Camvar

Dear BD Staff,

Any update ? Thank you!

domi64

Je confirme, même problème sur windows 11 pro depuis la mise à jour d'hier. J'ai essayé en désinstallant et en réinstallant l'extension sur edge et sur Firefox, mais pas de changement.

I confirm, same problem on Windows 11 Pro since yesterday's update. I tried uninstalling and installing the extension on Edge and Firefox, but no change.

Stediflite

Same issue here. Would appreciate an update from @dbadulici on potential for fix as I don't want to now have to reset passwords.

dbadulici

Hello everyone - we are working with our partners to address this issue as soon as possible. Unfortunately, I cannot provide an timeframe for the fix at this time. I will update each thread, including the one posted by me, as soon as I have new information.

DMulder

Same Issue Here…

I don't know any of my passwords.

I am totally screwed!!!

mbsmbs

the same here, when the issue will be solved??

pjpumpkin33

PW has just started working for me!

AlexClc84

Same issue here, from Italy. On any browser…
When I try to access to your customer service to open a ticket, I receive an error message "stream timeout" or a freezing loading ring. This is really serious, we work with this extension and we paid for this kind of service.