Hi everyone,
first of all: I’ve been a Bitdefender customer for more than 10 years and, until this issue, I was honestly very happy with the product.
That’s exactly why what I’m experiencing now is such a hard NO-GO.
Since switching to a Family Account, my family members repeatedly get silently unsubscribed during normal operation. No warning, no notification — protection is simply pulled away while systems are running and unattended.
For a security product, that alone is already unacceptable.
What makes this even more concerning is the pattern:
- This always happens right after commercial/billing changes
(renewals, extensions, bonus months, compensation credits). - The main account remains active, but all family members switch to “Unsubscribed / Expired.”
- Devices stay online and connected, but are quietly left unprotected.
- In Bitdefender Central:
- existing members show “already invited” but don’t work,
- inviting new members fails with:
“An error occurred with your request. Please try again later.”
Short history:
- May last year: switched to Family Account and extended an existing subscription → problem appeared.
- December: same issue after another subscription-related change.
- Now again: triggered immediately after a 6-month compensation was applied for the inconvenience caused by the previous incidents.
Yes — the compensation itself broke the account again. The irony is not lost on me.
Support-wise, this has been… challenging:
- I repeatedly have to push support’s nose into the exact same pattern.
- Weeks go by, then suddenly logs are requested (last time it took about a week just to get to that step).
- Client-side troubleshooting is suggested, even though the issue clearly sits in subscription / provisioning backend logic.
At this point, forgive a bit of sarcasm, but after investing far too much time already, I half-expect the next suggestion to be something like:
“Please try reproducing the issue during a full moon while wearing a tinfoil hat.”
Jokes aside:
I’m sharing this here because I genuinely feel this problem never leaves the support bubble, and therefore the service impact isn’t fully recognized. Quietly disabling protection during normal operation is a serious service failure — regardless of the trigger.
So my questions to the community:
- Has anyone else seen family members getting unsubscribed after renewals or billing changes?
- Did this start after switching to a Family Account?
- And most importantly: did anyone find a permanent fix, or does it keep coming back?
I’m not here to bash Bitdefender. I actually want to stay.
But this behavior — especially happening silently during runtime — is simply not acceptable for a security solution.
Thanks for reading, and sorry for the sarcasm — frustration accumulates after the third round of the same issue.
P.S. One more thing that really adds to the severity of this issue:
whenever it happens, it never gets resolved quickly. Each occurrence so far has taken weeks, not hours or days, until family protection was fully restored.
