Not able to SSH Bitdefender On Prem Virtual Applinace

Kyanzi

I have Bitdefender on-premise in a VMware environment. I have a challenge with SSH to the appliance; after even trying to reset the password, I still can't log in to the appliance. Port 22 is open. What could be the issue

Andrei_S Enterprise

Hello @Kyanzi ,

There are some things that you can try to determine the root cause:

• On the VM where you have the appliance you can check if the port is listening:
  netstat -tpln | grep 22
• From the endpoint where you are trying to do SSH you can try to a telnet to the appliance and check the result. If it fails, its something on the network side or on the way you configured the virtual network card on the VM.
• Ensure you have the latest version of Putty, there are some cases where older versions were not able to connect via ssh.

If the issue is not on the network side by validating all the above, please open a case with our enterprise support team at https://www.bitdefender.com/en-us/support/contact-us and we will look into it.

Kind Regards,

Andrei