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URGENT: 2FA reset required

Karotu

Hi,

I now realise that a 2FA code is required to access the Partner Portal which I do not recall setting this up earlier.

Can I request if someone on the Admin side will be able to send a 2FA reset please? I have a renewing client which is expiring this week.

Please check this ticket which I have raised:

PAN 2FA Issue - Cannot login - Case ID 01067503 has been opened [ref:!00D200mcp9.!500Qw0lM2cn:ref]

Appreciate any help available please.

Kind regards,

Karotu

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Andrei_S Enterprise

Hello @Karotu ,

I will reach out internally to get back to you on the case you shared in order to help you reset the 2FA.

Kind Regards,

Andrei

Andrei_S Enterprise

I just received feedback that it should be solved now, the 2FA was reset.

Karotu

Hi Andrei,

This is now resolved, Thanks.

One of the Support from Australia via my client requiring the renewal reset the 2FA this afternoon.

I hope your team manning the email support improve their response times. It does look bad on us too.

Many thanks for responding as well and taking the time to report this internally.

Kind regards,

Karotu