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One too many accounts/subscriptions

Khatske

So i am getting double charged for my Bitdefender and i need to bring it down to only one plan that covers it all. My father has seen that I am getting charged from my bank that it is too much. So i was wondering if anyone can help me out here.😉

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Flexx

https://community.bitdefender.com/en/discussion/106560/one-too-many-accounts

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, make use of the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Regards

Alexandru_BD

Hi,

Well, first I think you need to find out why this double charge occurs. Is it because you have two subscriptions on separate Central accounts, or because there's an older subscription that keeps renewing itself, while you've also purchased a new one. Like Flexx wrote earlier, the best way to check this is to get in touch with Bitdefender Support, as they can access your account(s) and order history, check for duplicates and sort this out for you.

Regards