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Securepass causing issues with some websites

Takket

So I have had an issue on two different websites. Securepass is causing an issue where when I try to log in, the website is throwing a message "There was an unsupported response from server".

I locked the vault, and input the password manually, and the problem still persisted. So after doing some research, I disabled all my extensions in my browser (FireFox). With only Securepass enabled, I still got the error. Likewise with only Securepass disabled, the website works fine.

So whether I'm logged into my vault or not does not matter, only disabling the extension let's the website work.

The forum won't let me post links but one of the sites is deltadentalmi dot com

For now, I'll just work around the problem but wanted to let you know if you want to investigate. Any idea why this is happening?

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Comments

Alexandru_BD

Hi,

Can you share the website(s) again, please? I wasn't able to find it. The devs might be able to resolve this, but they need to know the website where this is happening.
And yes, you need to be here for a while so links/URLs can be enabled. This is one of the anti-spam measures we have in place on the forum.

Looking forward to your reply.
Thanks!

Takket

I had the address wrong…. here is a screenshot. and a second site below. Personal info hidden. Second site is https://9704-1.portal.athenahealth.com/, then click on the "login with athenahealth" button.