Recent Update affected my Wi-Fi connection on my iPhone

Stevieboy

After the update on my iPhone was completed, there is now no connection to my wifi. All other "ticks" are present, including web protection!

Yet, on my other Apple iOS device which has not been updated, connection to wifi is secure.

It would seem that Bitdefender is aware of the problem and are attempting a fix, but why is it that often such updates are followed by glitches or random malfunctions?

I await with patience the promised fix and has been reassured by Support that my systems remain secure.

Alexandru_BD

Hello and thank you for joining us here. Since you mentioned the Support teams, I assume you have contacted them already regarding this situation?

Based on the behavior you described, particularly since wifi continues to work correctly on your other iOS device, I think the problem may be related to a possible compatibility issue introduced by the latest iOS or Mobile Security update. Features such as Web Protection rely on a local VPN configuration in iOS, so an update issue can occasionally affect the way network traffic is handled, but those are usually rare cases.

A small insight here, updates can sometimes introduce unexpected conflicts because they must account for changes made by Apple, different device models, network configurations, and other installed applications. These issues may not always appear during testing and can affect only a limited number of users or specific configurations. So, generally speaking, it's not that "updates are followed by glitches or random malfunctions" as a general rule, but rather corner cases and situations that cannot be covered during testing, that manifest later on after the update has been released, in the scenarios I have described above.

It is reassuring that Support has confirmed your devices remain protected and that the matter is already being investigated. In the meantime, please continue following any troubleshooting steps provided by them and keep both iOS and Mobile Security updated, as the fix may be delivered through a future app or system update, depending on what caused it.

Thank you for your patience and for sharing your experience with the community. Please let us know once the fix becomes available or if the wifi connection begins working normally again.

Regards