Bitdefender Total Security subscription cannot be extended with a license purchased from a reseller

lat227

Today I bought a new 2 year subscription for Bitdefender Total Security from Newegg.When I went to Bitdefender Central and entered the new code; it did not extend my old subscription, but instead gave me a second subscription for 2 years. Support says they can't do anything about it which is crazy. I made a ticket for higher tech support, but haven't heard back yet from them. Just wondering if anyone has had this issue and a way to fix it? Attached is a picture of my account.

Bitdefender.docx

Thanks Larry

Alexandru_BD

Hello Larry,

Looking at the screenshot attached, I noticed that you previously had a Total Security subscription set to renew automatically in February 2028. The new Total Security you've purchased from the reseller is actually a license, meaning that it doesn't renew itself and will expire in August 2028.
Even if the products are identical, the validity could not be cumulated in this case because one is a subscription, (which assumes continuity if not cancelled), and the other one is a license with a fixed expiration term.
Most likely the Support teams could not make any adjustments to the license because it comes from a reseller and it doesn't have options of editing/modifying its components. Bitdefender partners and resellers may offer specific deals and bundles which may not be found elsewhere, but their validity is usually fixed, most of them do not renew automatically and cannot be modified.

Obviously, the drawback is that the products will overlap in your Bitdefender Central account until one of them expires in February 2028. However, the advantage here is that you will have more slots available for protection, since you can now cover 10 devices in total, split on two products.
An important thing to note for the subscription with the expiration date in February is that you should disable the automatic renewal feature, if enabled. Because the newest license is running until August 2028, so you'll still have coverage until you decide to renew protection at that time.

Regards