Having issues with a possible crypto miner on my PC

engin kutay

Lately I've been having issue with my computer its been shutting off and re-opening and CPU was frying… so I decided to check and there was CPU burner or crypto miner because of that my computer was slower than usua. I did a Bitdefender scan and it couldn't find it. I deleted the file but it still didn't stop the malware. Is there anyone who knows how can i save my computer from those people?

Alexandru_BD

Hello,

If infected files are still found on the system and haven’t been dealt with by the system scan, follow the steps from this article to manually remove the infection:

https://www.bitdefender.com/consumer/support/answer/2127/

For the record, Bitdefender also has a feature called Cryptomining Protection that defends Windows computers against the growing threat of unauthorized crypto-mining activities, a malicious practice that exploits a user’s resources and electricity to generate revenue for attackers. This feature is built into Bitdefender security solutions for Windows, accessible through subscription plans from Total Security upwards. More information here:

https://www.bitdefender.com/consumer/support/answer/94783/

If you are still encountering difficulties removing malware from your PC and require further assistance, you can contact Bitdefender Support and they can help you with that. You can reach them at the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

I hope this helps, let us know how it goes.