I can login to Bitdefender Central without a problem so I assume my account is not locked. However, recently I cannot unlock my SecurePass Vault. I have a 4-digit pin that no longer seems to work nor does my Master Password. How do I resolve this?
Hello,
If you’ve forgotten your Bitdefender SecurePass master password, you can create a new one using your recovery key. This process lets you regain access to your encrypted vault without losing your stored passwords and other saved data. NOTE: You can reset your master password only if you have your recovery key. If you’ve lost both your master password and recovery key, or if neither works, contact Bitdefender Support to reset your SecurePass account. Keep in mind that resetting your account permanently deletes all data stored in your SecurePass vault. After the reset, you can create a new master password and receive a new recovery key.
https://www.bitdefender.com/consumer/support/answer/97468/
Should you require further assistance from Bitdefender Support, head to the link below to get in touch with them:
https://www.bitdefender.com/consumer/support/help/
State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.
Let us know how it goes. Regards
