How do I fix Bitdefender no longer marking Outlook 365 email labels as safe or dangerous

Question

My account shows that Email protection is enabled and active for my outlook email account, but I no longer see the flags on each email beginning on the 19th. The Bitdefender email activity log shows this. In the attached image there is no email protection activity for the 20th and the 21st, but I do have emails in my inbox on these dates. How do I restart the protection?

Screenshot 2026-09-21 065100.png

Alexandru_BD · Answer

Ok, must have been a small hiccup then.. Glad to hear it's working as expected now.

Thank you for following up here.

jodihebert · Answer

I did nothing and with no known cause, it has started working again.

Alexandru_BD · Answer

Have you tried to add the email again? it could be that some permissions were lost, or the access tokens might have been revoked. Can you confirm if it's working as expected now?