Hi
I wanted to set up SecurePass but cannot find my Master Password or Recovery Key. (Dumb I know), please how do I resolve this issue?
Hello,
Well, these things can happen, but the good news is that there is a way to solve the problem. If you’ve lost both your master password and recovery key, you can contact Bitdefender support for help resetting your account. This will permanently erase all data stored in your vault. After the reset, you’ll be able to set a new master password and receive a new recovery key, which you can remember or keep in a safe place afterwards. You can get in touch with the Support teams using the link below:
https://www.bitdefender.com/consumer/support/help/
State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them. Let us know how it goes.
Hello, I'm having the same problem, but when I click your Contact Support link it takes me to a list of articles. The article I've found tells me to contact Bitdefender Support. So, how do I do that?
Hi @lulabell5678
If you tick on the How To's and Troubleshooting box from Alexandru's link above, it will take you to a 2nd screen - Type of issue, tick the Troubleshooting option, which will take you to another screen of - Which product do you need help with? tick the top one of Bitdefender SecurePass, which will take you to the 4th screen, where at the bottom, if you tick the black Contact Support button, will expand below that to show the contact options. I would suggest Chat, as that can get you there quicker, with a resolution or by requesting to chat with a support person. And the reason for having to go through all the prompts, is to guide you in the right direction of support department for the issue or need at hand.
I hope this helped :)
Really nice @Scott, thank you for sharing the full path.
Yes, Scott, thank you for your in depth description. It helped immensely! I kept thinking I was doing something wrong. Again, thank you!!!!!
