Third-party activation code forced me to provide payment details and enable auto-renewal — I cannot disable it or remove my card

Kempie

I activated a Bitdefender Mobile renewal using an activation code purchased from a third-party seller. During activation in Bitdefender Central, I was repeatedly required to provide payment details and enable automatic renewal. I did not want automatic renewal, but I could not find a way to complete the activation without entering my card details.

I believe this is neither transparent nor customer-friendly. Even when the renewal code is purchased from another seller, customers should be able to activate the code and extend their subscription without being forced to store a payment method or authorize future automatic charges.

I now want to do two things immediately:

1. Disable automatic renewal for the subscription activated with this third-party code. I cannot find any working option in Bitdefender Central to turn it off.
2. Remove my bank card / payment details from my Bitdefender account. I also cannot find an option to delete the stored payment method.

Please confirm in writing that:

• Automatic renewal has been disabled and no future payment will be taken without my explicit manual approval.
• My stored card/payment details have been completely removed from Bitdefender and from the associated payment processor.
• Providing card details during activation of a third-party code was only used for this activation and does not create an obligation for future renewals.

If these options are not available in Bitdefender Central, please explain exactly why and provide a direct support procedure to disable auto-renewal and delete my payment method. Customers must retain full control over whether and when they renew.

Alexandru_BD

Hello,

If your activation code was purchased from a retailer or third-party seller, you may indeed be asked to provide billing information to enable automatic renewal. You won’t be billed then of course, the charge won’t happen until your subscription expires. If the option to close that window is available, this step is optional. Otherwise, it must be completed. This may vary depending on the third-party reseller where the code was purchased from.

We cannot send you a confirmation in writing here, because we don't have access to your account information on the public forum and we cannot perform such tasks here. The community relies mostly on peer-to-peer support and moderator guidance. This means that we are not part of the actual Support teams.
However, you can disable the automatic renewal feature anytime by following the instructions from this article:

https://www.bitdefender.com/consumer/support/answer/29081/

If you encounter any difficulties in the process (although there should be no problem), you can get in touch with Bitdefender Support at the link below to request the deactivation of the automatic renewal feature for the activation code you purchased:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them. The Support teams will be able to send you written confirmation after deactivation.

I hope this helps.