Getting BSOD that is related to KMODE_EXCEPTION_NOT_HANDLED and NETIO.SYS

DenieceKuneho

I noticed that recently I'm having a series of reboots due to BSOD that is related to KMODE_EXCEPTION_NOT_HANDLED and NETIO.SYS and a quick google research points out to bitdefender.

Any one has the same issue or similiar experience? How did you solve it? I'm using the latest windows 11 and my bitdefender is the total security package.

Thanks everyone!

Alexandru_BD

Hello,

I think there are several possible causes here. The best way to find out what's causing the BSOD is to retrieve the latest log from C:\Windows\Minidump. Whenever a Bitdefender process crashes there will be a notification error from Bitdefender crash handler with some
details about the crash.
KMODE_EXCEPTION_NOT_HANDLED means that kernel-mode code raised an exception that Windows could not handle. Faulty drivers, system services, and hardware or memory problems are usually among the possible causes. NETIO.SYS belongs to Windows’ networking subsystem. Its appearance identifies where the failure surfaced, which may differ from where the underlying fault originated..

In any case, you'll have to contact Bitdefender Support for a more in-depth investigation. You can reach them using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.