Big Fish Game Manager Blocked by Bitdefender Security Software

Question

Hi, probably picked wrong category, sorry.  Not an IT person. I have been trying to run Big Fish Game manager and download my games.

Had all sorts of problems but today when I tried to install a game direct from the game manager it came up with this message:

Can anyone give me a fools guide where in bitdefender I can add these exclusions?  Any help much appreciated. :)

Leah_12 · Answer

Thanks Scott, as I said I could not find in bitdefeder where to do the exclusions :(  Could not see it, the same as yours, this is mine:

Not sure where to look for the exclusions.  No worries, I will just carry on with the workaround. Thanks Leah

Scott · Answer

Hi Leah_12,

Were you able to add any of the files into exclusions that were shown in your first screenshot?

Can you check in Windows - Local Disk (C:) Program files and Program files (x86) for any additional BigFish files that could be added?

If you disable the first 4, and #8 of these Bitdefender modules, and try installing the game again, will it install?

https://www.bitdefender.com/consumer/support/answer/28557/

Otherwise, it sounds like it could be an issue on their end, with their update?

If needed, you could contact Bitdefender Support, and see what they have to say, and of what you've tried. Tick on the How To's & Troubleshooting prompts until you get to the black contact support button which will reveal the 3support options below. Chat can be the quickest way to get things started.

Kind regards.

Leah_12 · Answer

Thanks Scott

The issue seemed to be that they updated their games manager and nothing would run in the new or the old.  I have found a work round my each individul game running from desktop but not ideal.  I am really thick but I cannot see the above menu.  This is what it says:

The game's copy-protection component was stopped while starting (error 0xC0000005). This is most often caused by security software such as Bitdefender Antivirus, which is active on this computer. Add exclusions for C:\Program Files (x86)\bfgclient, C:\BigFishCache and the game's install folder in Bitdefender Antivirus, then try again. Reinstalling the game won't help.

This is what my bitdefender shows on home screen.  Any tips on where I go next?

Again thanks for taking the time to respond, much appreciated.