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I want my money back - Refund for automatic renewal

hikion

I asked for a refund because I didn’t know about the automatic renewal and I was planning for this year to use a free Windows defender if it’s possible to make it quick I will be very happy, I really need this money for important matter in my life because I don’t have money.

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Alexandru_BD

Hello,

If you have requested a refund already by contacting the Support teams, kindly wait for their response.
Refunds and subscription cancelations can only be processed by Bitdefender Support, if the subscription was purchased from the Bitdefender website. You'll find more information here:

https://www.bitdefender.com/consumer/support/answer/7217/

Regards

hikion

yes I already requested a refund yesterday immediately after I got my automated renewal from “2checkout” by the official bitdefender website and took my money, I just wanted to tell you so you get to know and i will keep you updated if I didn’t get response or delay on getting my money so you could inform them because it is serious to me and wanted to make the matter quick, ticket number: 1011691593

Alexandru_BD

Thanks for the information. The usual response timeframe may vary between 24 to 48 business hours, depending on the workload and available Support agents. They will get back to you as soon as possible.