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Bitdefender Antivirus Free displays an Expiry Date after latest UI update

Chris299792458

After the last update of Bitdefender, Antivirus Free now seems to have an expiry date.

All my devices now show the same. I have noticed that the VPN now seems to be integrated, where as before it ran as a separate app and could be deleted, which I used to do. I don't know if it's this, that has caused a problem.

Anyone know what's going on?

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Comments

Scott

Hi @Chris299792458

It looks like it could be the new version of Bitdefender? as I believe that it now shows the VPN on the main UI (integrated).

If you try Switch Account, possibly from the top right icon, and re-login with your free version credentials, does it refresh itself to not show an expiration date?

@Nunzio77 who is a Mod here, keeps up with the free version better than I do, he may also have some better insights.

Kind regards.

Chris299792458

There doesn't seem to be an option now to switch accounts like there used to be, I therefore removed the device using Bitdefender Central. Bitdefender at this point showed Not protected (or something like that). After re-entering my account credentials into Bitdefender to activate it, I still get the expiry date.

It isn't just this account that shows the problem. I have 2 accounts (I used to have devices on both paid and unpaid versions) and devices on both show the same problem.

The odd thing is that in Bitdefender Central under My Subscriptions, there is no indication whatsoever of an expiry date, so I can only conclude a software bug, that isn't handling licencing correctly.

Scott

Nice informative post, @Chris299792458 thank you. My AV Plus hasn't migrated to the new version yet, so I still have the Switch Account option.

In this case, it may be more of an @Alexandru_BD thing, as far as forum support, or if you wanted to talk with off forum support, could get a hold of Chat, and eventually asking for a support rep (helping to bypass the Bot).

You could choose the Troubleshooting option, or the Subscription option going through the prompts until you get to the black Contact Support button, which will show a drop down of the support channels. It's up to you on if you want to wait for a response from here tomorrow, or contact support now.

https://www.bitdefender.com/consumer/support/help/

Chris299792458

It's near bed time for me now, so I'll sleep on it for now and decide what to do tomorrow.

Scott

No problem, get some rest and maybe see what Alexandru says tomorrow :)

Cheers :)

Alexandru_BD

Hello, yes, tomorrow is already here and I am as well. 😄

So, I have to say I've seen this happening in the past on a few isolated occasions, and there are two or three similar threads on the forum, albeit related to the previous version. There's one right here, from two years ago:

https://community.bitdefender.com/en/discussion/99043/account-falsely-showing-up-as-expired-how-to-reset

And another one here:

https://community.bitdefender.com/en/discussion/107091/bitdefender-antivirus-free-shows-as-expired-subscription

I think this requires a more detailed investigation to find out what's going on there. For the record, Antivirus Free works on a different workflow that the other subscription-based Bitdefender services, so it basically "renews" automatically for free indefinitely, to ensure continuous protection. The product teams are actively checking this event, so I've forwarded this discussion to them and we'll see what they find. For now, the product is working as expected and that expiration date is incorrect. A reinstall should fix that display. However, if you wish to go that route, keep in mind that you'll be getting the previous v27 kit after reinstalling.
A small insight, the Antivirus Free version is not yet scheduled to be migrated to the new Bitdefender app, so basically what you got here is an "early bird" preview of the new UI, but upon reinstalling you will get the previous version, so the one you had before. If you wish to keep this new version and the incorrect expiration date isn't that much of an inconvenience, you can keep it as it is, because it shouldn't actually expire..