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How to contact a Bitdefender representative to help remove malware from my device?

bcottle144

What is the best way for me to contact Bitdefender? I need to how to find out how to remove all malware from my computer that somehow bypassed Bitdefender's security system. The malware was able to connect to three of my bank accounts and create major problems. I completed a full scan but I don't believe any of the malware has been removed.

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Flexx

https://community.bitdefender.com/en/discussion/107227/malware

Kindly refer to the link below for instructions on how to initiate a remote session with a Bitdefender Support agent.

https://www.bitdefender.com/consumer/support/answer/2210/

Regards

Alexandru_BD

@Flexx it's necessary to contact Bitdefender Support first. The article you shared simply shows instructions on how to join a teamviewer session, not to schedule one…
@bcottle144 head to the link below to get in touch with the Bitdefender engineers and choose one of the contact channels:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, choose request category, then select from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Alexandru_BD

And there's also a procedure that may help you get rid of the malware without needing to contact anyone. But removing whatever malware you have there by yourself really depends on how bad the situation is..

https://www.bitdefender.com/consumer/support/answer/2576/