Hi Bitdefender team
Fisrt of all I'd like to inform you about my situation here;
I work for Showtime Pictures in Dom. Rep. and I have a 12 pc network here, all Windows XP 32bit
I have downadup problem in my server pc and I have an extrernal harddrive which is connected to network infected aswell.
I don't know how to remove those items I check from the www.bdtolls.net to have an opinion about .
I unplugged the network cable and the external harddrive and run bitdefender antivirus 2010 13.0.19.347 it cleaned out it but the problem is when I connect the external harddrive again it infected the server again normally.
I made a scan to the external hardrive I waited 3 days to finish and no result. it keeps coming back and attackes the server PC and bit defender gives alerts as blocked, moved to qurantine.
The biggest problem is this virus is blocking my Photo program that i use for business I cannot exctract the photos and I have 1650 angry clients.
So the first Question is -how I can get rid of this virus from the external Harddrive? and the second is I downloaded the removal tool for this but that virus is blocking the install of the removal. I am sending you the screenshot of the alert.
Could you please help me about this problems? Thank you
Erhan
