Trojan Virus Detected

Hello to all,

This my first time i am writing via this forum and i need your help regarding an unresolved problem occured by the antivirus i use

I have the bit defender total security 2010 and when the scanning has finished it found a virus named

Gen:Trojan.Heur.GM.90000068A0

Tryed to move it to quarantine and it resulted a message as :no action is possible

Any ideas how to fix this problem ???

Thank you in advance

Petros

Find more posts tagged with

Comments

Cristi Raducu

Hello Petros,

Please post the scan log showing the infection.

SX-Petros

Hello Petros,

Please post the scan log showing the infection.

I am newbie how can i do this???can you tell me instructions please?

Cristi Raducu

To retrieve the latest scan log,you need to :

- Open BitDefender and click the "View Logs" link on the lower right; Click the "Antivirus" tab on the left;

- In the "On-demand tasks" list (the one on the bottom) look for the latest (closest to the top) entry that reads "Deep System Scan" under the "Task Name" column and "Scan Finished" under the "Action name"; Double-click this entry and click the "View Scan Log" button at the bottom of the window that just popped up; A browser window will open displaying the scan report; Save this file on a location of your choice and post it here.

SX-Petros

To retrieve the latest scan log,you need to :

- Open BitDefender and click the "View Logs" link on the lower right; Click the "Antivirus" tab on the left;

- In the "On-demand tasks" list (the one on the bottom) look for the latest (closest to the top) entry that reads "Deep System Scan" under the "Task Name" column and "Scan Finished" under the "Action name"; Double-click this entry and click the "View Scan Log" button at the bottom of the window that just popped up; A browser window will open displaying the scan report; Save this file on a location of your choice and post it here.

Is it possible to tell me how to post the scan report???

Cristi Raducu

I've sent you an email with all the required steps on how to submit the log.

All you have to do is to reply back and attach the log.

Looking forward to your reply.

Crisit.

SX-Petros

I've sent you an email with all the required steps on how to submit the log.

All you have to do is to reply back and attach the log.

Looking forward to your reply.

Crisit.

Hey Cristi have you checked the email i sent you???

SX-Petros

Is there any chance to have an answer regarding the virus still on my Pc please???

Cristi Raducu

I haven't received your email yet.

If you received my original email,you need to select reply and not new mail.

SX-Petros

Unfortunately i have deleted all my incoming emails without saving yours.

Is it possible to resend me the instructions and replying you with the

infected file??

SX-Petros

Cristi i have sent you the file yesterday

Have you received it????