Activation/registration Problem

I purchased BD today and installed it on a new computer, straight out of the box. Every single time i try to activate or register the product it tells me it cannot detect an internet connection, to connect to the internet. Funny thing is im writing this from that computer and don't have ANY internet issues with any other programs. I'm very aggravated because i just purchased this product and I don't have its full protection because it refuses to activate me..... Anyone know how to fix this?

Find more posts tagged with

Comments

dragonsoul84

Hey DanyDan, I am having this problem with BitDefender IS2011 not detecting my internet connection also. I ran the uninstall tool, cleaned the registry, and reinstalled, but it won't allow registration or activation. Everything went so smooth on my Win7 x64 laptop, but now on my Win Vista x64 I have nothing but problems. Can I get help with the registration tool?

wunderhoo

Hello,

We are currently working on resolving this issue. Meanwhile, as a workaround I have written a tool to help you register and activate BitDefender. So for those of you still having the registration / activation issue (an active Internet connection not found) please reply in here and I will send you the instructions on how to use the tool and resolve the issue.

Kind regards and a great weekend !

I am having the same problem on a full version of Bit Defender Internet Security 2010 with Windows XP SP3 32 bit system. The computer had McAfee Antivirus, which I removed. I cannot connect through BitDefender to activate or update. Error message says that there are invalid server or proxy settings. I tried disabling both the Windows and BD firewalls, and still could not connect through BD. My internet connection is definitely fine, though, and working. Please help....

BDAI

Hi DanyDan,

I also having the registration / activation issue (an active Internet connection not found).

IS 2011 over IS 2010 (as suggested on your download page), Win 7 Pro

Can you please send me the tool and the instructions on how to use it?

Regards

Starman202

Hi Tidzam,

I have sent you instructions on how to resolve the issue you are facing.

Kind regards,

Hi DantDan, I am having difficualty understanding why everyone has to come and ask you for the instructions and the patch. Given that so many people are having the same problems, why is this not in a post with a link to the patch.

In another post of mine, to solve the problem of BD toolbar coming and going you suggest that I migarate to BD 2011 but when I see that so many are having problems with this I am reluctant to migrate until all the problems have been sorted out and a proper working release is available that also addresses the problem of vsserve constantly crashing. I ould not like to solve one problem to have another created.

Will it be possible to post when such aclean release is available or should I not be holding my breath?

zydecotech1

same new account/no internet connection issue. windows 7 64-bit with firewall off. bitdefender antivirus 2011 registered with key ok but reports no internet connection when trying to set up new account. can you please email the patch? thanks.

ps- why not add the patch to available downloads on your website?

wurnstrum

I too am having the same problem, "no internet connection". Please help. And thanks in advance.

BDAI

Hi guys/girls,

Still no anwser from DanyDan/Bitdefender... BUT:

I tried again, after filling a customer support form (to try that road...), where they ask you for the specific error message.

So I typed in again and long story short, I'm now activated.

Hope it works for you too.

Greetings

cscott_71

Hello,

We are currently working on resolving this issue. Meanwhile, as a workaround I have written a tool to help you register and activate BitDefender. So for those of you still having the registration / activation issue (an active Internet connection not found) please reply in here and I will send you the instructions on how to use the tool and resolve the issue.

Kind regards and a great weekend !

I am having this problem as well. It occurred first when I reloaded my computer with IS 2010. I saw there were tons of new issues with the 2010 updates, so I completed an uninstall then upgraded to IS 2011. The inability to activate, register and update still continues. I've disabled my firewall and attempted to activate and register, to no avail. I get the same message each time I initiate communication with BD.

Vista SP2

32-bit OS

using TWC aircard for internet connection

Please forward your resolution asap. Thanks!