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Lost Product Key
I just rebooted windows 7 on my pc from linux and my family bought a 3pc license. I've had it previously installed on my laptop before i switched from windows 7 to linux. Now when i log into my account I can not find a place to redownload the software. The license key located with the disk is at home (im at college) and my…
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Windows Reinstall ... reactivation, How To?
The other thread is closed and it didn't go into much detail. I have bought a 3 PC license. One is already used in another PC. On my PC I have installed and registered Antivirus pro 2011 . But i need to reformat my disk. How do i reuse my already activated license after the reinstall? Do i just type in the same license…
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two e-mail addresses want communication on one only
Hello, I have two e-mail accounts. I used the lesser-used one to register with Bitdefender, and it's a pain in the tushy to have to remember to go there once in a while to look for messages. When I tried to switch notification e-mails, it said the one I entered was already in use - YES, because it's MINE and I told you…
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False warnings, then wrong license
I've used Bitdefender for several years and there is ONE THING that I find very annoying. Last year I had a license for ten devices. This year I started receiving the doomsday emails, your product is about to expire, "Danger Will Robinson...DANGER!". So I decided to stop ignoring the annoying emails and renew a few weeks…
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Continued Email Spam From Avangate
I've just received a FOURTH email from Avangate telling me my subscription to BitDefender is about to expire and that I need to purchase a product renewal. They're all about a week apart, and I have replied to each and every one of them - AND emailed customer support - and asked that they stop emailing me because as…
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Refund Not Processed
I raised two ticket for cancellation of the auto renewal but its still not processed. Please see this into priority and refund my money ASAP. I was having two accounts and so I raised 2 tickets as the money was deducted for auto renewal of both the accounts. Plz refund my money ASAP. Ticket numbers: 1. 2014020206050001 2.…
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Registration License Key Has Expired
I have just (18/5) renewed my license key for BitDefender Total Security 2011 and have received the following email-confirmation: "Your license key has been extended (<existing license key>)" However when I try to register and enter the <existing license key> (the only one I have), I get the following error: "The License…
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About To Expire But Don't Want 2012 Or 2013
So I have 45 days left (crikey, where did that 350 days go?!) of my license of Internet Security 2011. I tried out 2012 and hated it. No scan activity bar, a UI for ****** and system slow down - no thanks. 2013 is probably equally as bad so I'd prefer to stick with 2011 thank you very much. It works, it works fantastically…
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Need To Update Email Address
Hello, In need of some help. I installed this on a laptop for an elderly friend of my mothers, but when I asked her for her email address she didn't give me the incorrect one. She is new to computers and wasn't really sure what the correct address was. Now I can't find a way to make the change to the correct address. I can…
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Sold Licence Already Activated?
Hi, I have assisted my friend to choose BD as protection for his laptop. This was in 2011 so he bought BD Total Sec 2011. These days license expired, so he bought Total Sec 2012 license. PROBLEM: New licence was entered at 2011 version, and system acceped... But instead 365 days it shows that license expires in 291 day.…
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How Does One Get A Refund As Product Has Not Worked.
I planned on switching from Avast to Bitdefender for that little bit more security. However it has been a dismal failure, poor support, no response from debug log submittal, and attempts by support to have me debug your product. I've even referred them to your own threads for one of the myriad problems:…
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Lost The Renewel Code I Just Purchased......
Hi all, I renewed my product ( bitdefender antivirus pro 2011 ) but made a mistake in the email address. I actually sent it to an address that I dont have. I put hotmail instead of gmail. Could some please advise me as to how i can get the new code. My current product will expire in 10 days so i need it badly. I also dont…
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Bd Internet Security 2009 Key -> Exchange Possible ?
Hi, After cleaning up my room i found an original BD internet security 2009 key (2 years and for 3 PC's). I am running BD total security 2011 and have +/- 300 days left. Is it possible to exchange the key for a total security 2011 key ? Greetings Ronny G.
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[resolved] How Do I Delete My Account?
I have not used this product or forum in years, but I got an email from it this morning. How do I completely delete my forum account? I have removed all personal information and put in a fake email account that will disappear soon, but I would feel better if the account was completely deleted. I can't find an option to…
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How Can I Buy A Bitdefender 2011 Key ? Not 2013?
hi all, How can i buy a bitdefender 2011 key ? not 2013? thanks
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Bitdefender Internet Security Email Or Password Wrong
I buy a bitdefender internet security 2011. Remove it from pc because i have a virus but now i dont cant download bis201 (bitdefender internet security 2011) I download 2012 version logged in that works, with 313 day remainnig, but i must complete regestration with emai and password. Password that i losted i create a new…
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Register My Bd 2011 Back
Hi Guys, I did a rollback of my laptop and when reinstalling BD 2011 it tells me: The license key you have entered is currently used in the product. You cannot register the product twice with the same key. How do I get around this problem? thanx
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License Key Used Twice On Rolled Back Machine
Hi Guys, I did a rollback of my laptop and when reinstalling BD 2011 it tells me: The license key you have entered is currently used in the product. You cannot register the product twice with the same key. I have a 3 PC license, of which only 1 is used, with 132 days left. How do I get around this problem? Ciao George
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Bitdefender Registration Key Info Required
I've won Bitdefender Total Security key for one year during Beta Campaign of BD TS 2011 AVC Ver3 last May, but didn't activate or use it. Today when I add this key to "My products" on "my.bitdefender.com" , it shows that it will expires in 64 days. Why?
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Bitdefender Total Security 2012
Hello all, I was just wondering if i purchase the 3 year license product "Bitdefender Total Security 2012" will i be able to use it for the coming new versions lets say Bitdefender Total Security 2013 & 2014? Thanks in advance
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Renew Bitdefender Av From 3pc To 5pc
Hi Bitdefender, My 3PCs key for Bitdefender Anti-virus is about to run out in 25 days - and I would like to renew it to 5PCs. So my question is, are the 25 days in any way carried over? Or should I just wait to the 3PCs key expire? Thank you in advance Lachris
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Issue With 2012 Registration Key
I purchased BD total security 2012 and installed it on my computer, replacing 2011 TS version. Was having speed and resource issues, so checked online and found a whole host of problems with 2012 that are waiting to be fixed. I cannot work with the bugs so I found a forum thread…
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[resolved]registration Problem After Virus Attack
Unfortunatly I lost my Hard disk this morning after a terrible virus attack. After replace the hard disk and installing new windows, I couldn't register my bitdefender antivirus which I used before. It says that the License key has been used once and It's not possible to use it twice. now. What should I do ? It's almost 3…
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Subscription Question
I got TS2011 with a trialpay offer on 12/12/11. I was sure it said was good for one year. (99% sure) Now on my account it says that my subscription expires in 96 days. Does anyone know for sure if was suppose to be good for year? Called support and individual just kept interrupting and said would contact someone not sure…
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2 Year 3 Pc Registration
I installed and registered this software on one pc however when I tried to install and register on the second pc I got the error "The license key you have entered is currently used in the product, you cannot register the product twice with the same key", if this is true then how am I supposed to register this software on…
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Setting Up Online Account
i enter my email address and a password but the next button is not enabled the product is installed and registed i bought the anti virus from amazon new
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No Account Created, License Key Become Invalid
Hi! i re-installed my bit defender antivirus 2011 with 141 days left before expiration without internet connection, when i was able to connect to the internet I’ve got a message in my dashboard saying "NO ACCOUNT CREATED" with 1 warning that goes "TO BEBEFIT FROM UPDATES AN COSTUMER SUPPORT AFTER 30 DAYS FROM INSTALLATION,…
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Bd Free 2011 Expired After Just One Month
BitDefender Free 2011 has stopped updating here after just about one month use, showing the taskbar icon in grey, saying my license is expired and my computer is NOT protected (capitalized like that), and asking me to inform a new key. I get no clue as to how I could get such a key - I only get messages telling me where to…
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License Questions
Hello, My license for BitDefender AntiVirus 2010 is about to expire. However a few weeks ago I bought 1 x BitDefender Total Security 2011 (3 PCs, 1 year). Now my first question is: * Am I allowed to use my new license for BitDefender Total Security 2011 on the computer, where my other license (for BitDefender AntiVirus…
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Should I Renew Bitdefender
I have just received an e-mail offering me 6 months free if I but a one year subscription. My experiences with Bitdefender have been mixed. In the first year I used it, I thought it was a great product. It never once interfered with the performance of my PC That all changed in the second year. I was forced to upgrade from…