Real Time Protection "fails" To Start

milehieagle

Hello, have a thinkpad w/ WinXP Pro sp3. 2 week old fresh install on new drive. BD has been working fine. Powered up this morning and had an exclamtion point over the BD icon in the system tray. Opened up BD, it showed 1 issue affecting sytem. Click view all issues, shows real time protection disabled. "Fix" box is checked, click start and the it fails. Shut down and restarted computer 3 times with the same results. All the services appear to be running and there are no flags in the event viewer under applications. Any ideas? Thanks - Gary

unknown

Hello,

Go to Start then to Run. In the box type services.msc and hit OK. In the new window search for BitDefender Virus Shield service and double click on it. Make sure that the startup type is set to Automatic.

Please follow the steps below and send us the result:

a) Please go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

and download the autoruns file.

Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d) Click on the Disk icon right under File and chose any location folder on your computer;

e) Save the file with a specific name (your name, computer name, a random name, which one you want) and then just upload it HERE

Looking forward to your answer!