Bitdefender Internet Security 2011
Dear Bitdefender Forum Techies,
I'm having major problems with BIS 2011. I had purchased the software recently after hearing good reviews and the fact that it meets two of my biggest needs: speed and maximum security. Anyhow whenever I'm browsing the web and using either IE 7.0 or Firefox 3.6 and going to individual sites, I find that it takes roughly 5 minutes (alot of time when you're waiting for a page to load) for a site to load. Also when the sites are loading, my hard drive churns like crazy. In the same token, I go to task manager and find that vsserv.exe takes about 250MB-340MB and 55% CPU utilization. I'm afraid give or take 3-4 months, at this rate, my computer will die down because of all the heavy usage of resources by BIS 2011. This is ridiculous and I still want to stick with you guys. Please get back to me asap thx,
Bob
Comments
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Add me to the list.
I switched from Kaspersky a month ago because of what was a network log-in issue. Other than that, the product was flawless. That was minor compared to what I have now.
With BitDefender, the network log-on issue is gone, but the rest of the time, my computer slows down to a crawl. See Bob3232's post directly above for details, and add impossibly slow email downloads to boot. I bought a five computer license, and all computers are the same. I've turned off all the things I could find from the other forum posts, I'm an expert computer user, but this thing accesses my 10,000 rpm WD Raptor so much and so loudly, I'm worried about a hard disk failure.
I've sent a refund request to customer service, and while waiting fro a reply or a fix, I'm wistfully checking out the old software's web site again.
BD is BS, quite frankly.
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Hello,
@EHS:
In order to further investigate please follow the steps below:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send me a PM (Private Message) with the download link.
[How to CAPTURE A SCREENSHOT]
- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);
- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);
- Paste the picture in a new Paint document (using Edit > Paste);
- Save the file in JPEG format
- attach it to this topic.
Make sure you mask the license key if that screenshot includes the Registration details.
Looking forward to your answer!
Regards,0 -
Hello,
@EHS:
In order to further investigate please follow the steps below:
1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one
2. Click on Start and then choose My Computer/Computer.
3. Browse to:
C:\Program Files\BitDefender\BitDefender 2011
- considering that BitDefender was installed on the default C partition
4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator
5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish
6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)
7. Reconnect your internet cable (only after you have moved the file to the new location)
8. Upload the created file HERE
9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.
10. Send me a PM (Private Message) with the download link.
[How to CAPTURE A SCREENSHOT]
- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);
- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);
- Paste the picture in a new Paint document (using Edit > Paste);
- Save the file in JPEG format
- attach it to this topic.
Make sure you mask the license key if that screenshot includes the Registration details.
Looking forward to your answer!
Regards,
Dan,
I sent a 'sendspace' link about a week ago. I'm hoping you received it and analyzed it. I just haven't heard from you,
P.S. Please see this file as well
Bob
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Do you want my support file also.? I am having the same problem on XP SP3. Already upgraded from BD2010 to BD2011 at the advice of tech support and it was no help.
VSSERV.EXE is a hog when this problem occurs!!
This will likely be my last shot at trying to solve this.....let me know who to send the link to for my sendspace.com file0 -
Hello,
@Bob: I though you received my email. Here goes again:
- remove RegCure from Add/Remove Programs and restart the PC
- Repair BitDefender and let me know if the issue still persist.
- Click on the START menu button
- Go to All Programs -> BitDefender 2011 -> Repair or Remove
- Follow the on-screen instructions and restart the computer each time you are requested to.
- Test to see if the issue still replicates.
@jhart6490: simply upload the file on SendSpace then send me a PM (private message) with the download link. As soon as the analysis is complete I'll send you an answer with the results.0
