Bitdefender Internet Security 2011

Dear Bitdefender Forum Techies,

I'm having major problems with BIS 2011. I had purchased the software recently after hearing good reviews and the fact that it meets two of my biggest needs: speed and maximum security. Anyhow whenever I'm browsing the web and using either IE 7.0 or Firefox 3.6 and going to individual sites, I find that it takes roughly 5 minutes (alot of time when you're waiting for a page to load) for a site to load. Also when the sites are loading, my hard drive churns like crazy. In the same token, I go to task manager and find that vsserv.exe takes about 250MB-340MB and 55% CPU utilization. I'm afraid give or take 3-4 months, at this rate, my computer will die down because of all the heavy usage of resources by BIS 2011. This is ridiculous and I still want to stick with you guys. Please get back to me asap thx,

Bob

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estoecklein

Add me to the list.

I switched from Kaspersky a month ago because of what was a network log-in issue. Other than that, the product was flawless. That was minor compared to what I have now.

With BitDefender, the network log-on issue is gone, but the rest of the time, my computer slows down to a crawl. See Bob3232's post directly above for details, and add impossibly slow email downloads to boot. I bought a five computer license, and all computers are the same. I've turned off all the things I could find from the other forum posts, I'm an expert computer user, but this thing accesses my 10,000 rpm WD Raptor so much and so loudly, I'm worried about a hard disk failure.

I've sent a refund request to customer service, and while waiting fro a reply or a fix, I'm wistfully checking out the old software's web site again.

BD is BS, quite frankly. <img class= " />

unknown

Hello,

@Bob3232:

@EHS:

In order to further investigate please follow the steps below:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!

Regards,

fdbbrtrt

Hello,

@Bob3232:

@EHS:

In order to further investigate please follow the steps below:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer!

Regards,

Dan,

I sent a 'sendspace' link about a week ago. I'm hoping you received it and analyzed it. I just haven't heard from you,

P.S. Please see this file as well

Bob

jhart6490

Do you want my support file also.? I am having the same problem on XP SP3. Already upgraded from BD2010 to BD2011 at the advice of tech support and it was no help.

VSSERV.EXE is a hog when this problem occurs!!

This will likely be my last shot at trying to solve this.....let me know who to send the link to for my sendspace.com file

unknown

Hello,

@Bob: I though you received my email. Here goes again:

- remove RegCure from Add/Remove Programs and restart the PC

- Repair BitDefender and let me know if the issue still persist.

- Click on the START menu button

- Go to All Programs -> BitDefender 2011 -> Repair or Remove

- Follow the on-screen instructions and restart the computer each time you are requested to.

- Test to see if the issue still replicates.

@jhart6490: simply upload the file on SendSpace then send me a PM (private message) with the download link. As soon as the analysis is complete I'll send you an answer with the results.