Vsserv.exe

bitdefender crashes everytime, , i hav installed it today only and this thing keeps coming and in my processes i am not getting vsserv.exe, wad du u du, it does not start saying this text : The bitdefender security service (vsserv.exe) is unavailable at the moment. Please restart your computer. If the problem persists, please contact the bitdefender support team by clicking on the support link on the bottom area of the bitdefender user interface.

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Kelly Frazier

bitdefender crashes everytime, , i hav installed it today only and this thing keeps coming and in my processes i am not getting vsserv.exe, wad du u du, it does not start saying this text : The bitdefender security service (vsserv.exe) is unavailable at the moment. Please restart your computer. If the problem persists, please contact the bitdefender support team by clicking on the support link on the bottom area of the bitdefender user interface.

I am having the same problem. Customer service has not even updated their question database to include BIS2011 yet!!! Also crashing. Will post here if I get a response. Try to get screen captures if you can - I have found it speeds up customer service.

Kelly Frazier

Join the club. Customer service doesn't even have BIS2011 their tech support scroll!!!! Will post here if I get a reply.

stevenomes

Does your BD work ever or does it immediately go to the "services not responding" issue? If it works for a while, do you know when it seems to fail? this used to happen to me during updates or if computer was idle for a period of time (harddrive shuts off etc). If you think it's during updates you can always change update frequency to 4 hours or manual. I tend to restart my computer more frequently now as if you let it run for days without restarting BD tends to fail easier.

unknown

Hello,

lohith:

rrlawyer:

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.

Looking forward to your answer! Regards,

rrlawyer: please do not post twice the same thing, the forum rules are not allowing it. I have not warned you +10% now, I have considered that you did not know. Please read the forum rules. You can find a link in my signature.