Save And Restore On W7 64 Bits

factotum

Hi, when i try to save files whith incremential windows option, or try to register an image disk it's refused cause extern disk has no enought place!

When bit defender is not installed...no problem...

When i disable security antivirus and firewall.. i try to save...same refused

If i uninstall with your "uninstall tool 2011" it' always impossible.

When i restart after unistall tool and try to install bitdefender with your URL (not disk) i'm informed that bitdefender is still installed...!

I think the register is not clean and the only possibility is to format the HD (config usine without saving personnal files)...

Now i can use the windows options...I tried with others antivirus system (norton, karspersky...etc) and no problem.

How can i continue tu use bitdefender ?

Thanks and keep smiling.

unknown

Hello,

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send me a PM (Private Message) with the download link.

[How to CAPTURE A SCREENSHOT]

- When the error message is on your screen press the "PrintScreen" key on your keyboard ("PrintScreen" is located at the top of the keyboard, at right; At this step we can not see anything, as the picture is copied into Windows's clipboard);

- Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation from Start > Programs > Accessories > Paint);

- Paste the picture in a new Paint document (using Edit > Paste);

- Save the file in JPEG format

- attach it to this topic.

Make sure you mask the license key if that screenshot includes the Registration details.